People are likely to blame robots for workplace accidents, but only if they believe the robots are autonomous, according to a new study.
“Robots are an increasingly common feature in the workplace, and it’s important for us to understand how people view robots in that context—including how people view robots when accidents occur at work,” says corresponding author Doug Gillan, a professor of psychology at North Carolina State University.
To explore this issue, researchers conducted a study where they showed 164 people several workplace scenarios in which an accident occurred involving both a human and a robot.
When researchers told participants that the human was operating the robot, they usually blamed the human for the accident. When they learned the robot was autonomous, and that the human was only monitoring it, study participants usually blamed the robot.
“The finding is somewhat intuitive, but it addresses a fundamental issue: when do we transfer responsibility for an error from a human to a robot?” Gillen says.
“The study also raises questions about how quickly autonomous robots may be assimilated into the workplace. Do employers want to buy robots that may be more efficient, but can be blamed for errors—making it more difficult to hold human employees accountable? Or do employers want to stick to robots that are viewed solely as tools to be controlled by humans?”
The paper appears in the journal Human Factors.
Source: NC State