Posts Tagged ‘service level agreement’
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“Attempting to specify all potential changes and change processes through complex clauses in the contract only serves to tie the hands of the two parties,” says Rajiv Kishore. “This may reduce the trust of the two parties in each other.”
U. BUFFALO (US)—While detailed contracts can foster trust between parties, there needs to be flexibility in negotiating potential changes, according to research recently published in MIS Quarterly. Continue…
