Posts Tagged ‘customer satisfaction’
A better way to keep hungry diners waiting
U. MISSOURI (US) — There are ways to make waiting for a table more pleasant for patrons and more profitable for restaurant owners, according to experiments in a virtual environment. Continue…
Wednesday, May 9, 2012 16:12 - 0 Comments
Society & Culture - Jun 8, 2011 14:12 - 1 Comment
Guests to hotels: Show me the money
PENN STATE (US) — Cold, hard cash does the job appeasing disgruntled hotel guests displaced because of overbooking. Vouchers for free stays? Not so much. (more…)
Society & Culture - Nov 4, 2010 11:01 - 1 Comment
Survey says! More harm than good?
RICE (US) — Though designed to enhance customer experiences, post-service customer surveys might actually harm a business’s relationships with consumers. (more…)
