Those most at risk of homelessness are often passed over for services for more “worthy” applicants in part because caseworkers aren’t asking the right questions.
A seven-year study of low-income New York City families who sought out services to prevent homelessness shows that applicants statistically at the highest risk for becoming homeless were often passed over by case workers in favor of more “worthy” applicants.
“The intake workers were asking a lot of questions of the applicants, but not always attending to the right questions when determining who should get services,” says the study’s lead investigator Marybeth Shinn, a professor of human, organizational and community development at Vanderbilt’s Peabody College of education and human development.
In a partnership with the New York City Department of Homeless Services, Shinn and her team tracked 11,000 families who sought out community-based programs that could offer job placement, eviction prevention, financial assistance, and links to other services. The researchers evaluated the client screening process, which relied heavily on the accumulated wisdom of service providers.
They then created a statistical model based on variables that predicted shelter entry over the next three years, including number of moves in the past year, involvement of protective services, the lack of a GED or high school, previous applications for shelter, number of past evictions and disruptive childhood experiences, and evaluated how accurately the model predicted shelter entry.
The study concluded that using the statistical model, which has now been adopted by New York City, would have increased correct targeting of families entering shelter by 26 percent and would have reduced misses by almost two thirds during the time frame studied.
“We are not discounting the knowledge of caseworkers, but we concluded that adding an empirical risk model to the evaluation process significantly increased the efficiency of targeting,” Shinn says. “Homelessness is a structural problem, and if we don’t address income inequality and housing affordability we will never resolve it.”
As a result of the study, the researchers’ targeting model was implemented by the NYC Department of Homeless Services’ HomeBase prevention program for families. The study results, which were published recently in the American Journal of Public Health, may prove helpful to service organizations in other cities that wish to develop parallel models, Shinn believes.
“Service providers sometimes suggest that prevention is working, because few families who received services later entered shelter. By that criterion, they could make programs look even more effective by offering services only to millionaires,” says Shinn, who has studied homelessness issues for more than two decades. “Getting services to the people most likely to benefit is critical.”
Source: Vanderbilt University